Refund policy

For customers, Valentino Orlandi does not currently offer returns on any items offered on our site.

ONCE YOUR ORDER IS PLACED, WE ARE UNABLE TO CANCEL OR REFUND SHIPPED ORDERS. ALL DEFECTIVE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL RELATED ACCESSORIES INCLUDED.

ALL DENIED RETURNS WILL NOT RECEIVE A REFUND AND WILL BE FORFEITED. ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. THERE IS NO RESTOCKING FEE FOR RETURNS. YOUR REFUND WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT USED TO MAKE THE PURCHASE.

VALENTINO ORLANDI DOES CURRENTLY OFFER EXCHANGES. ALL EXCHANGED PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL RELATED ACCESSORIES INCLUDED. ALL DENIED EXCHANGES WILL NOT RECEIVE A REFUND AND WILL BE FORFEITED.

RETURN LABELS ARE PROVIDED FOR U.S. ORDERS ONLY. ALL INTERNATIONAL EXCHANGES WILL BE RESPONSIBLE FOR ALL SHIPPING RELATED CHARGES.

Please contact sales@valentinoorlandi.eu to request an exchange or report any damages to your order.